Automatic follow-ups
Customers who didn’t order get reminder emails on the schedule you choose.
Customer portal · FDM 3D printing
A customer portal for FDM 3D printing services
SeekMake gives each of your customers a portal on your domain. They reopen saved quotes, reorder prints, follow production status, message your team and download invoices without emailing you.
FDM work is full of repeats: the same jig reprinted when it wears out, a fixture in a new colour, a spare part ordered every month. Customers rarely keep the quote number, so they email asking what they ordered last time. A portal on your domain shows each customer their earlier prints, quotes, invoices and order status in one place, and lets them order again without a new request.
Watch the demoFree planFree setup callYour logo, your domain
Key factsLast updated
- Built for
- FDM print farms and 3D printing services
- Customers upload
- STL, OBJ and 3MF
- Price follows
- Your rates, setup and margins
- Hosted on
- Your own domain
- Customers see
- Quotes, orders, invoices, messages
- Reorders
- One click from order history
The problem
“Where is my order?” emails eat your day
No portalemail for everything
- Customers email to ask for status
- Old quotes are lost in inboxes
- Reorders start from scratch
- Invoices are resent by hand
SeekMake portalself-service
- Status visible to the customer
- Every quote saved in their account
- Reorder from order history
- Invoices downloadable anytime
Demo
See SeekMake in action
Watch a customer upload files, get prices and check out, then see the order arrive in the shop’s dashboard.
How it works
What your customers see
A clean portal in your branding, with everything about their prints.
- 01Saved quotesEvery upload becomes a quote they can reopen and order later.
- 02Order status and chatProduction status and a message thread on each order.
- 03DocumentsInvoices and receipts generated from the order.
Fully customizable
A quote widget that looks and works like your website
Choose what customers fill in and what they can pick, then style it to match your site. Your customers never see the SeekMake name.
- Input fields
- Options customers can pick
- Post-processing
- Finishes
- Certifications
- Colours
- Layout
- Design and fonts
100% white labelYour logo, your colours and your domain on the widget, the customer portal, emails, quotes and invoices.
Your shopbracket_mount.stl
Ready to price4/4
- Watertight mesh
- Wall thickness
- Overhangs
- Fits build volume
Technology
FDM
Material
PETG
Infill
40%
Layer height
0.2 mm
Post-processing
Support removal
€214.00
Add to cart
Request manual quote
Example widget. Prices are illustrative.
Your pricing rules
Price FDM 3D printing the way your team does
These are the inputs you control. Example values are for illustration only.
VolumePart volumeMaterial used, from the model's volume in cm³
SupportSupport materialAdded for overhangs, from the model's geometry
InfillInfill and layer heightOptions the customer picks, each changing time and material
TimePrint timeMachine time per printer at your hourly rate
FinishPost-processingSupport removal, sanding or painting, each with its price
StartStart-up costA fixed charge per order or per part
BreaksVolume pricingLower prices for larger orders
Customer portal
Customers track every quote and order themselves
Each customer gets a portal on your domain with their quotes, orders, invoices and messages, so they stop emailing you for status updates.
- 01Quotes saved automaticallyEvery upload becomes a quote the customer can reopen, edit and order later.
- 02Order status and chatProduction status and a message thread on each order.
- 03Invoices and receiptsDocuments generated from the order, in your branding.
Grow your sales
Features that help you win more orders
Instant prices bring the requests in. These features turn more of them into paid orders.
See who viewed the quote
Know when a customer opens a quote, so you follow up at the right moment.
Customer portal
Customers reopen quotes, reorder and track production without emailing you.
File repair
Broken meshes are fixed automatically, so fewer quotes stall on a bad file.
Email to quote
Forward an RFQ email and a draft quote is created for you to review.
Discounts and coupons
Offers for new customers, repeat buyers or large orders.
And more: order tracking, analytics, custom emails and online payments.
Not sure it fits your shop?Book a discovery call. We look at your process, your pricing and your website together.
Comparison
Email-only service vs SeekMake portal
| Comparison | Email only | SeekMake |
|---|---|---|
| Order status | Ask by email | Visible in the portal |
| Quote history | In inboxes | Saved in the account |
| Reorders | New RFQ | From order history |
| Invoices | Resent by hand | Download anytime |
| Messages | Scattered threads | One thread per order |
Time saved
What instant quoting saves your shop
Hours saved per month
20 h
Cost saved per month
€707
Assumes about 1 minute to review each automatic quote and 4.33 weeks per month. Change the sliders to match your shop.
Back office
Everything after the order, in the same place
Orders and customer chat
Each order carries its files, price breakdown, delivery date and a thread with the customer.
Production board
Jobs move from quote to production to shipping, grouped by status and machine.
Work orders
Printable instructions with part, material, quantity and inspection fields.
Reports
Revenue, orders, quote-to-order rate and visitors in one view.
CustomersDiscounts and couponsShipping rulesMachinesMaterialsCustom emailsJob queuePayments: card, PayPal, bank transfer
Integrations
Works with the tools you already use
FAQ
Questions shops ask before switching
Is the portal on my domain?
Yes. The portal uses your domain, logo and colours.
Can customers reorder?
Yes. They reorder from their order history and the price follows your current rates.
Can my team reply to customers in the portal?
Yes. Each order has a message thread your team can answer from the dashboard.
Can a customer check whether their print has started?
Yes. Order status is shown in the portal, so customers see where their job stands without phoning or emailing you.
Can business customers download their invoices?
Yes. Invoices are kept in the portal with each order, which helps purchasing teams that need copies for their accounts.
Which files can customers upload?
STL, OBJ and 3MF files. The print is checked and measured automatically when it is uploaded.
How much does SeekMake cost?
There is a free plan to start. Paid plans add more features, lower fees on online orders and priority support.
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